English 
Japanese 
2025.12.17water10:00-11:00
※Co-hosted by ZEALS※[Online] 2026 is the year of Voice AI! ZEALS x Digirise reveal the cutting edge of customer experience innovation
OverviewEvent Outline
In today's world, where the working population is shrinking and customer needs are diversifying, the use of AI at points of contact between companies and customers is urgently needed. In particular, voice AI agents, which enable natural conversations, are attracting attention as the key to revolutionizing customer experience (CX) and dramatically improving productivity.
This seminar will be held as the first step in a partnership between Omakase.ai, a customer service AI agent from ZEALS that has a proven track record in the global market, and Digirise, which has practical know-how in implementing AI in Japanese companies.
Representatives from both companies will take to the stage to thoroughly explain strategies for utilizing AI agents that will lead to results, rather than simply discussing the technology. With 2026 as the first year of Voice AI, they will provide a detailed explanation of next-generation customer experience design and its implementation roadmap that companies should begin working on right now.
SpeakerSpeakers
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CEO of Digirise Inc.
Chaen Masahiro After studying abroad in an English-speaking country for a year as a student, he worked in corporate sales at a Japanese human resources consulting company in Shanghai, where he was involved in building personnel evaluation systems for over 100 companies.
After returning to Japan, he founded a social media marketing company. In 2022, he co-founded "Eatnsmile," the world's first eat-to-earn NFT game in Spain.
After returning to Japan, he developed several AI-related services, including the AI chatbot "AideX" and the AI language learning tool "AI Conversation." He currently disseminates AI information on websites such as X (with over 170,000 followers) and has appeared in many media outlets as an AI expert.
While serving as an advisor to GMO AI & Web3 Inc. and a council member of the Generative AI Utilization Promotion Association, in 2023 he founded Digirise Inc., which develops AI training for corporations and ChatGPT for businesses, and became its representative director. He also serves as a NewsPicks professional picker. -
CEO & Founder of ZEALS
Masahiro Shimizu In 2014, while still a university student, he founded ZEALS and became its representative director. In 2016, he launched the industry's first "Chat Commerce®". In 2018, he was selected for Forbes magazine's "30 Under 30 Asia". In 2022, he raised a total of 5 billion yen from Salesforce Ventures and others and established a US subsidiary. In 2025, he launched "Omakase.ai", a voice AI agent for e-commerce, in the US, and promoted global expansion.
DetailSeminar details
- Date and time
- 2025.12.17 (water) 10:00 ~ 11:00
- cost
- free
- Capacity
- How to participate
- This seminar will be held online. Please feel free to join us from your office, remote work location, or home.
- Note
-
- Speakers and programs may be changed without notice due to unforeseen circumstances.
- Please note that if we determine that your participation in this seminar is inappropriate, such as if you are a member of a competing company, we may refuse your participation.