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Revolutionizing the Human Resources Industry: A Story of Efficiency and Growth Realized by Generative AI
Will of Work Co., Ltd.
Issues before implementation
- Employees did not understand how to use generative AI and were unable to utilize it in their work.
- A lot of time was spent on document creation, information gathering, and back office work.
- Back-office operations are highly personalized and efficiency is an urgent need
Effects after implementation
- "Corporate Reskilling®️" using generative AI improves in-house AI utilization skills
- Automate and streamline document creation and information gathering to reduce labor costs
- Automating customer support and information sharing contributes to standardizing and streamlining operations
table of contents
Company Introduction
Will of Work provides specialized human resources services in a wide range of industries, including temporary staffing, sales, call centers, nursing care, childcare, factories, and engineer staffing. With the vision of being a "chance-making company" and the mission of making the world a positive place, we aim to help our employees grow and contribute to society. In particular, we use our strengths in industry-specific expertise to provide clients with optimal human resources solutions.
A sense of challenge
As a challenge unique to large organizations, before introducing AI Works (ChatGPT for businesses), they introduced tools from other companies, and the usage rate varied from business division to business division, which resulted in a heavy burden of pay-per-use charges and cost management issues. In addition, although there were no delays in work because the existing system was in place, there was room for further productivity improvement. In addition, many employees did not understand the specific methods of using generative AI or the results that could be obtained, and even after its introduction, it continued to be underutilized.
Benefits of using generative AI
The introduction of generative AI has dramatically improved the efficiency of creative tasks such as document creation and planning. Through "Corporate Reskilling®️" training, understanding of generative AI has deepened and a culture of active use has been fostered. This has improved the productivity and quality of work, improved the skills of individual employees, and reduced their workload. The use of AI throughout the company is expanding, with trained employees now working as in-house instructors.
Future outlook
Going forward, the company plans to strengthen training and specialized support for managers, with the goal of increasing the usage rate of generative AI to over 50% of all employees. In particular, the company plans to focus on further streamlining back-office operations and building services that link AI with core systems. This will enable all employees to use AI as a matter of course, building an organizational culture that can maintain high productivity. Furthermore, the company aims to simultaneously improve employee job satisfaction and the value it provides to clients through AI.
