English 
Japanese 
I started with zero development knowledge. Here's why I chose external support for my first chatbot development project.
Team L Co., Ltd.
Issues before implementation
- Knowledge: The knowledge accumulated through years of lectures and seminars was not in a format that could be retrieved when needed.
- Approach: This was our first time developing a chatbot, and we lacked the internal resources to make decisions regarding data preparation, tool selection, and integration with external services.
- How the knowledge was delivered: Opportunities to share the knowledge were limited to specific contact points such as lectures, seminars, and individual support.
Effects after implementation
- Launch: In approximately four months, starting from scratch, a consultation service was established that provides answers based on the company's expertise.
- Internal Decision-Making Capabilities: Through ongoing support, we aim to enable internal staff to make informed decisions regarding data organization, tool selection, and integration with external services.
- Delivery Method: Starting with four entry points—recruitment, business succession, how to read financial statements, and competitive strategy—the company uses its own distinctive style to allow for on-the-spot consultations.
table of contents
Company Introduction
Team L Co., Ltd.Consulting specializing in the automotive industryThis company is involved in the following. The current corporation was established in November 2011 (formerly known as Car Business Research Institute), and its headquarters are located in Chuo-ku, Tokyo. With its main pillars being the operation of the chain headquarters for the used car sales chain "Aisha Hiroba Carlink" and the operation of the membership-based car business support service "CaSS," the company has provided broad support to the management of businesses in the automotive industry, from authorized dealers to local maintenance and used car sales businesses.
From market outlooks to recruitment and organizational development, business succession, and finance, the accumulated knowledge that the company has shared through lectures and seminars is...The company's assets remain as they areThe company's theme has been how to pass on this accumulated knowledge to the next generation and member companies.
Issues before introducing generative AI
The starting point for the company's move into AI utilization was,How can we transform the knowledge we've accumulated into a form that can be delivered to others?"That was it. Opportunities to access their knowledge are limited to lectures, seminars, and individual support sessions. From the perspective of the person seeking advice,You can't just back down the moment a question comes to mind.Within the company, it wasn't possible to retrieve necessary information when needed.
on the other hand,Developing a chatbot is a first for the company.That was the problem. Before even knowing where to start, it was unclear what decisions needed to be made. How should the documents be organized so that AI could read them? Which tools should be chosen? What is needed to connect with external services?We simply didn't have the information necessary to make a decision within the company.
Ultimately, the accuracy of the knowledge itself is what matters. Rather than just inputting any and all information, it's better to define a framework that is easy for AI to understand and then organize and input the information accordingly.
Katsutaka Horikoshi, Representative Director, Team L Co., Ltd.
Benefits of using generative AI
The reason why Digirise was added is thisFrom the stage of "not knowing how to make a decision"The focus of our support was not on taking over the work, but on creating an environment where the company could make its own decisions.
It was this company that assembled it by hand.Digirise's role was solely to guide the process and provide the necessary information for decision-making.
I've also organized the method for constructing the answer.We prioritize referring to our own company's knowledge, and if we cannot find an answer there, we then turn to theories from experts and then to primary information released by public institutions.The answer is based on our own company's findings, with any missing information supplemented by reliable sources.
The support lasted for about four months, centered around monthly regular meetings. Each time, actual questions were asked, and the output was checked on the spot. If the answers did not meet expectations, Digirise would take the reasons back and prepare a plan for improvement before the next meeting, which the company would then implement.Through this back-and-forth process, we gradually brought the company closer to a state where its expertise could be properly utilized.The system also displays the referenced documents on the screen, allowing you to go back to the original document and correct any issues with the answer.
I made an effort to break down and share even the most specialized content as it came. For points requiring a decision, I organized the options and their reasons and provided them to the participants.The criteria for making such decisions remain with the company.We are proceeding with this.
Regarding the handling of information sources, we have organized them from a copyright perspective and adopted a policy of replacing anything that should be avoided with primary information from public institutions. For determining which fields to base our work on and whose ideas to draw upon, we asked the company to name experts they have relied on for many years, and we have reflected their input in the design.
- A consultation request was received.
- Searching for past lecture materials (relying on memory to find where they are)
- If you can't find it, ask someone who knows more.
- The quality of the response depends on who handles it.
- A consultation request was received.
- Based on our company's expertise, a draft proposal is returned.
- You can check the supporting documents on the spot.
- If it's misaligned, correct the document and use that knowledge for next time.
What I focused on was,The way of answeringThat's it. They empathize with the other person, affirm them, and respond cheerfully. The attitude that the company has always valued in its support is directly reflected in their language. Even the initial contact point for consultation is...The four themes are: recruitment, business succession, how to read financial statements, and competitive strategy.We've prepared this so you can get started without wondering what to ask.You can ask questions and get advice on the spot, without having to reserve someone's time.This provides another entry point for receiving support from the company.
We proceeded by responding to consultations not only at regular meetings but also as needed in between. For issues requiring a decision, we compiled the options and their reasons into a document and provided it to the company so that they could consider them internally.
Future outlook
Knowledge isn't something you acquire and then forget about; it's something you continuously grow. At this company,The process involves organizing materials according to a set format, and then having the speaker review the content before accumulating it.This was established. The original idea for this process came from the company, and Digirise played the role of providing a framework for making it operational. The company is actually the one organizing and building up the knowledge.
Even after the contract period expires, Digirise continues to provide suggestions for improvement to enhance accuracy. Moving forward, the plan is to build upon the foundation we have established by deepening our knowledge in areas such as recruitment, business succession, and finance.The more knowledge and insights the company offers, the more business leaders its support will reach.
